FACIAL POLICIES

Booking Fee

Depending on the service, a $25-$50 non-refundable booking fee is due at the time of booking an appointment. This booking fee is 100% non-refundable-no exceptions. The remaining balance will be due at the time of your service. Your booking fee is due the same day of booking your appointment or your appointment will be offered to someone else. Booking Fees are non-transferrable to other services. Booking Fees that are not used or rebooked (client must have active appointment scheduled) will expire 6 months after the scheduled appointment. Returning clients booking a service <$100 will not be required to provide a booking fee, however a cancellation fee equal to the amount of the booking fee will be charged for cancellations within 72 hours of the appointment. 

 

Rescheduling & Cancellations

We understand that unforeseen circumstances may arise that could force you to reschedule your skincare service. Please understand that such changes affect not only our service providers, but other clients as well. If you choose to reschedule or cancel any appointment, we require at least 72 hour notice or you will forfeit your booking fee and be required to make another $25-$50 booking fee before booking another appointment. If you are a returning client, you will be charged a cancellation fee in the amount equivalent to the booking fee if no booking fee has been provided and be required to make another $25-$50 booking fee before booking another appointment. 

 

No-Shows

No-shows will be charged the full amount for the service, AND you will not be able to book another appointment without the booking fee and payment in full for your next appointment. 

 

Lateness

To avoid unfair delays to other clients, please plan to arrive 10 minutes before your scheduled appointment. We cannot assure that you will be seen if you are 10 or more minutes late for your appointment. Late arrivals are subject to being cancelled and booking fee will be forfeited/cancellation fee charged. An additional booking fee will be required to reschedule your appointment if you arrive late. Please understand that the services need their allocated time to get the best results. We cannot rush or cut corners. Please familiarize yourself with our location HERE. Please respect our time and our desire for the full-allotted time to make our clients beautiful!

 

Limitations

Clients under the age of 18 must have a parent present, or have parental consent prior to their appointment.

 

Children

Please, no children in the studio. Don't get us wrong, everyone who works here has children. We LOVE kids. But for liability reasons, children can not be left unattended. Therefore, we ask that no children attend appointments. We reserve the right to cancel/reschedule an appointment in the event children are present or left unsupervised in which case our cancellation policy would apply.